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What does it take to ship a highly anticipated World of Warcraft expansion? In this episode of First Person, Blizzard production director Patrick Dawson shares the story of a tenacious team that made the launch of Shadowlands possible while working from home. From providing experiences for new and veteran players alike, to enabling players to create characters that represent themselves through new options for faces, hair styles, and skin colors, Patrick describes the pleasure that the Blizzard team takes in delivering an epic experience to millions of World of Warcraft players.